Focra support
Let’s get your camera working.
Find quick answers for camera access, Cloud AI, photo review and App Store purchases. If the issue remains, send us a short description and we’ll help.
01
Camera or Photos permission
Open iPhone Settings › Apps › Focra. Allow Camera access and choose the Photos access level you prefer, then return to Focra.
02
Cloud AI is unavailable
Confirm you are online, reopen Focra and try once more. Cloud analysis may be temporarily unavailable; local camera tools continue to work.
03
Restore Focra Pro
Open Focra Settings, select Focra Free or Focra Pro, then choose Restore Purchases. Use the same Apple ID that made the purchase.
04
Photo review or export
Check Photos permission and available device storage. Keep the original photo until the saved or reviewed result appears in your library.
Still need help?
Tell us what happened.
Include your Focra version, iPhone model, iOS version, the feature you used and the exact message shown. Please do not email sensitive photos, purchase receipts containing personal details or passwords.
Privacy and billing
Read the Privacy Policy to understand optional Cloud AI processing. Apple handles payments and subscription management; Focra does not receive your full payment-card information. For billing issues that cannot be resolved by restoring purchases, include the App Store transaction date but redact unrelated personal details.